Are you experiencing difficulties with a product you purchased from us? Please fill out the form below describing the faulty product and we will assist you with a warranty claim on the component/s.
Understanding Your Warranty with JC Solar Panels Pty
To ensure you fully benefit from our warranty services, here are some key points to keep in mind:
Aside from the cooldown period stated in the Customer Protection Act for exchanges or refunds, after the product order has been finalized, JC Solar Panels does not carry any manufacturer warranties directly as manufacturer warranties are provided by the respected manufacturers of the components. JC Solar Panels is committed to assisting customers with manufacturer warranty claims based on our warranty policies.
Warranty Requirements
Installation by Accredited Professionals: For your warranty to remain valid, it’s essential that any product purchased from JC Solar Panels Pty is installed by a certified PV installer. Installing products without a certified professional will immediately void the warranty.
Handling Faulty Products
Warranty Coverage: If you encounter any issues with your product, rest assured that manufacturer warranties will cover all manufacturing faults under the specific warranty terms provided for each product.
Important Reminder
Maintain Your Warranty Protection with JC Solar Panels
To ensure your warranty protection, all products from JC Solar Panels Pty must be installed by an accredited PV installer and licensed electrical engineer. This requirement is crucial for guaranteeing that your products function correctly and remain eligible for manufacturer warranty coverage.
Important Warranty Guidelines:
Accredited Installation: Only installations by accredited PV installers and electrical engineers are eligible for warranty protection.
Fault Description: Provide a detailed fault description or report. Please note, that reports are required to be provided by licensed electrical engineers and installers of the product/s.
Logistics Costs: The end user is responsible for logistics costs associated with returns.
Inspection: All returned products will undergo a thorough inspection before any claims are processed.
By following these guidelines, you can enjoy the peace of mind that comes with professional installation and comprehensive warranty protection for your solar products.
