JC Solar Panels Pty Ltd is dedicated to providing a seamless transaction process for our valued customers. To ensure clarity and convenience in our financial interactions, we have established the following payment policy:
Accepted Payment Method
Electronic Funds Transfer (EFT): We accept EFT payments for all invoices and orders. This method is secure, efficient, and allows for quick verification of transactions.
Processing of Orders
Orders will be processed upon receipt of proof of payment. Customers are kindly requested to forward proof of their EFT payment to our designated email address or through any other means provided at the time of sale.
Dispatch of Orders: Please note that orders will only be dispatched after the funds have been confirmed as cleared in our First National Bank account. This measure is to ensure the security and accuracy of transactions.
Product Stock and Physical Payments
Our solar product inventory is housed at our Modderfontein/Sandton warehouse. We would like to inform our customers that physical payments are not accepted at this location. This policy is in place to maintain the safety and security of our premises and personnel.
We appreciate your understanding and cooperation with our payment policy. JC Solar Panels Pty Ltd is committed to ensuring that your experience with us is smooth and satisfactory. Should you have any questions or require assistance with your payment, please do not hesitate to contact our customer service team.
Order Payment
Full Payment Requirement: Full payment must be reflected in our bank account for any placed orders before dispatch can occur from our warehouse. This policy ensures that we can efficiently manage and expedite your order, ensuring timely delivery of our solar products.
Installation Service Deposits
Deposits for Installation Services: While the full payment is required for product orders, we understand the need for flexibility when it comes to installation services. Deposits for installation service costs can be discussed and agreed upon with our sales team. This approach allows for a more manageable payment process for our customers while ensuring that service scheduling and planning can proceed efficiently.
Payment Verification
To ensure a seamless process, customers are requested to provide proof of payment or deposit as part of the order confirmation process. This proof aids in the timely verification and processing of your order and installation services.
Thank you for choosing JC Solar Panels Pty Ltd for your solar energy needs. We look forward to serving you and providing you with high-quality solar products and services.
Return of Goods under the Consumer Protection Act Policy for JC Solar Panels Pty Ltd in South Africa
In adherence to the Consumer Protection Act (CPA) in South Africa, JC Solar Panels Pty Ltd has established a comprehensive policy governing the return of goods. This policy is designed to protect the rights and interests of consumers, ensuring a fair and transparent process for returning solar-related products.
Key Points of our Return Policy:
Timeframe for Returns:
Goods may be returned within a reasonable time frame of 7-days after the purchase was made for a refund or exchange.
JC Solar Panels adheres to the regulations of the CPA. For products purchased within the cooldown periods set, we can assist with returns for refunds or exchanges within the specified timeframe as provided by law. For orders outside the cooldown period set by the CPA, manufacturer warranty terms and conditions apply.
Conditions for Return:
Products must be returned in their original condition, unaltered, and accompanied by all original packaging, accessories, and documentation.
Defective or Faulty Products:
In the case of defective or faulty products, consumers have the right to return such items within the warranty period as outlined by our terms and conditions. Defective or faulty products fall under warranty inspections and repair policies of the manufacturer.
The manufacturer or distributor will cover All faulty products in the relevant product manufacturing warranty for repairs or replacements when approved.
Notification Process:
Consumers are required to notify our company promptly upon identifying any defects or faults, providing details of the issue, and supporting evidence. Kindly ensure that the licensed installer of the component/s provides us with a detailed description of the fault and completes our warranty returns form available on our website.
Refund or Replacement:
Depending on the nature of the return, if the order is in the 7-day cool-down period, a refund or exchange can be produced after an inspection has been conducted to ensure the product is in perfect returned condition and has not been tampered with or damaged in any way.
Proof of Purchase:
Consumers must present valid proof of purchase, such as an invoice or receipt when initiating a return. This is a prerequisite for processing any return requests.
Exclusions:
Certain products may be excluded from the return policy, especially if they fall under specific categories or are custom-made to consumer specifications such as mounting structures, specific switchgear, or cabling. Customers must query and analyze the quotations before placing an order for these specific components.
Return Process:
Consumers can initiate the return process by contacting our customer service department. Details for return authorization and shipping instructions will be provided.
Compliance with CPA:
Our return policy aligns with the Consumer Protection Act, and we are committed to upholding the rights and protections afforded to consumers under this legislation.
Consumer Rights and Protections:
JC Solar Panels Pty Ltd is dedicated to ensuring that consumers’ rights are respected and protected in accordance with the Consumer Protection Act. By adhering to these policies, we aim to provide a positive and fair experience for all our customers.
It’s essential for consumers to familiarize themselves with our return policy and the relevant provisions of the Consumer Protection Act to facilitate a smooth and transparent return process. We are committed to maintaining a high standard of service and compliance with consumer protection regulations in South Africa.
Please note the following conditions in our returns policy. Returns, Refunds, Repairs & Technical Support Our goal is to ensure complete satisfaction with our products. Please note the following conditions in our returns policy:
Unopened and Sealed Products You may return, at your own expense, any unopened and sealed product/s purchased from the JC Solar Panels and receive a full refund of the purchase price within 7 days of the date of purchase. You will only be eligible for a refund if the product is returned to JC Solar Panels together with the original tax invoice.
Opened and Unsealed Products You may return opened and unsealed products purchased from JC Solar Panels and receive a refund of the purchase price minus 10% (Handling Fee) within 7 days of the date of purchase. You will only be eligible for a refund if the product is returned to JC Solar Panels together with all its accessories, the original product packaging, and the original tax invoice.
Warranties Instant Warranty Void: Any/All product/s bought from JC Solar Panels must be installed by an accredited PV installer or the warranty on the product will be void.
Manufacturer warranties cover equipment only. Call-outs, diagnostics, and labour are chargeable unless otherwise stated in writing.
Faulty Products: All faulty products will be covered in the relevant product warranty for warranties and assessments. You may return goods within 7 (seven) days of the date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act. No solar components can be returned if the original packaging and invoice number are not present or if the serial number is not present. We also do not offer returns on damaged components, installed components (this can be returned only under the warranty after inspection), or scratched components. We only accept warranty returns if there is a valid COC on the installations and an assessment will be conducted to determine the cause of return.
Limitations of Liability Policy
JC Solar Panels maintains a firm commitment to quality and customer satisfaction. However, it is important to note that our responsibility does not extend to damages or injuries arising from certain conditions beyond our control. These include, but are not limited to:
Environmental and Electrical Factors: JC Solar Panels is not liable for any damage or injury resulting from electrical fluctuations and surges, lightning strikes, or faults in the building’s wiring system. Additionally, damages resulting from faulty installations or improper use of controls fall outside our responsibility.
Product Misuse: Any failure to adhere to the operating instructions provided, general misuse, or abuse of the product exempts JC Solar Panels from liability.
External Forces and Infestation: Damage caused by acts of nature or if the product has become infested with insects or pests are circumstances beyond our control and responsibility.
Post-Purchase Damage: JC Solar Panels cannot be held responsible for physical damages that occur to the product after it has left the store, including those caused by water or other liquids.
Warranty Seal and Unauthorized Repairs: If the warranty seal is tampered with or broken, or if any repairs, tampering, or alterations are made by an unauthorized person, or non-approved parts are used, the warranty will be considered void.
This policy delineates the scope of our liability, emphasizing the importance of following product instructions and utilizing authorized services to maintain warranty coverage. JC Solar Panels prioritizes your safety and satisfaction and encourages responsible product use and care.
At JC Solar Panels Pty Ltd, we are committed to customer satisfaction, and as part of this commitment, we have established a return, refund, and exchange policy under strict guidelines.
Inspection of Returns: All returned products will undergo a detailed inspection by our technical department. If evidence of tampering is found, the warranty and any related policies will immediately become void.
Refunds and Replacements: Products, including inverters, are eligible for a refund or replacement only if they remain unopened and in their original packaging.
Warranty Seal: The integrity of warranty seals on specific products will be scrutinized. If a warranty seal is found to be removed, tampered with, or broken, all applicable policies will be rendered void.
Out-of-Box Failure (OBF) Policy: Products that have been opened, used, or installed are not eligible for our OBF policy. However, management may consider replacements in special circumstances on a case-by-case basis.
Serial Number Verification: For a return to be accepted, the serial numbers on the product and its box must match our records to verify the sales origin.
Exchange Policy: Should an exchange be requested and deemed appropriate, we will provide available options to the customer.
Credit or Refund Process: Accepted returns will result in a credit to the customer’s account or a refund, based on the situation’s specifics.
Courier Service for Returns: Customers are responsible for arranging and covering the cost of return shipping via their own courier service. Should JC Solar Panels Pty Ltd be requested to arrange a courier, a shipping fee will be applied.
Reporting Damaged Goods: Customers must report any damages to JC Solar Panels Pty Ltd within 7 working days of receipt. Failure to do so will result in the goods being processed under warranty conditions.
We strive to ensure a fair and transparent process for all returns, refunds, and exchanges, emphasizing the importance of maintaining product integrity and adhering to our established procedures.
Warranties
The warranty on the unit will be invalidated under the following circumstances:
Installation that does not comply with the manufacturer’s specifications.
Absence of a minimum 40kA surge protection unit for both live and neutral wires on the AC incoming supply.
Lack of a minimum 40kA surge protection unit for both positive and negative wires on the AC incoming supply.
Failure to use the calculated and necessary 2 pole breakers for both the input and output connections of the inverter.
Installation without an appropriate changeover switch.
The battery inputs are not safeguarded by a properly rated fuse for both negative and positive connections, in accordance with the calculated Prospective Short Circuit Current (PSCC) ratings.
Any tampering with the unit, including attempts to open it.
Kindly note, payments for orders are strictly EFT for both online or invoices provided, except if another agreement has been arranged. The warehouse does not accept payments for orders and only accommodates self-collections on processed orders.
Goods are shipped using 3rd party shipping companies and prices are calculated based on weight and dimensions. All orders are shipped at the instruction of the customer & as a result, the customer will be liable for the items once it has left the premises of JC Solar Panels or our distributors.
Fully installed systems are shipped by the installer and it is the installer’s responsibility to ensure the goods in transit are safe as he has full liability for the components when collecting and delivering.
Kindly note, all orders are processed when funds have been reflected in our FNB bank account. We do not dispatch orders based on bank payment proof of payments due to the amount of fraudulent proof of payments that occur in South Africa. This is valid for both shipping and self-collection orders.
All orders are shipped by JC Solar Panels (PTY) LTD without any insurance, except if insurance is requested.
An order will be considered completed by JC SOLAR PANELS (PTY) LTD once it has been collected by the customer &/or the shipping company.
JC SOLAR PANELS (PTY) LTD will not be held liable for any damages or losses that may be incurred during transit via theft, looting, hijacking, fire, mishandling, negligence, acts of God, or any other cause that is out of our control [force majeure].
Additional packaging costs may be incurred by the customer when requesting JC SOLAR PANELS (PTY) LTD to ship solar panels. Goods that are fragile need packaging that will incur an additional fee.
Goods will be delivered within 2-10 working days depending on the Courier company’s schedules and the volume of products requiring dispatch at a time.
JC SOLAR PANELS (PTY) LTD do not ship internationally.
JC SOLAR PANELS (PTY) LTD only ship our goods nationally (within South Africa).
The customer should provide their full shipping address and contact details for the courier company.
The customer should avail themselves within the 2-10 working days to receive the goods.
The customer may organize their own courier, provided JC SOLAR PANELS (PTY) LTD are notified beforehand.
Cancellation policy:
If cancellation is required after payment has been made then an email to the specified sales team will be required by the consumer which should entail:
Reason for cancellation.
Consumer banking details.
A cancellation time frame of 48 hours will fall into place once an order has been placed.
If the order is canceled after the 48 hour time frame a 5% penalty will be incurred for the processing of the specified order.
If the order is canceled within the given time period then no penalty will be incurred.
JC Solar Panels Pty Ltd is committed to providing safe, professional and reliable solar and electrical installation services.
Subject to the terms and exclusions below, JC Solar Panels provides a 5-Year Solar Installation Workmanship Warranty on qualifying solar installation work performed under an official JC Solar Panels quotation and invoice.
This warranty applies to the installation workmanship and installation-related electrical work performed by JC Solar Panels and its appointed installation team.
The warranty is issued and administered by JC Solar Panels Pty Ltd.
Where an appointed installer or technician is assigned to the installation, they may be responsible for the installation configuration, wiring, commissioning and technical implementation of the system on behalf of JC Solar Panels. The contractual installation workmanship warranty remains with JC Solar Panels Pty Ltd and is subject to these terms and conditions.
Warranty Period
The JC Solar Panels installation workmanship warranty is valid for a period of 5 years from the documented date of completion and commissioning of the installation.
The warranty applies only to the original installation work listed on the relevant JC Solar Panels quotation, invoice and agreed scope of work.
Any later system expansion, equipment replacement, rewiring, electrical alteration or additional installation work will be treated as separate work unless specifically included in writing by JC Solar Panels.
What the 5-Year Installation Warranty Covers
The installation warranty covers verified defects directly caused by the workmanship of JC Solar Panels or its appointed installation team.
Subject to inspection and technical verification, this may include:
Incorrect installation or termination of electrical cabling installed by JC Solar Panels.
Loose electrical connections directly attributable to the original installation workmanship.
Incorrect wiring performed as part of the quoted solar installation.
Incorrect installation of AC or DC isolation and protection equipment supplied and installed as part of the quoted installation.
Installation-related defects involving breakers, isolators, switchgear, distribution boards or protection devices where the fault is proven to have resulted from incorrect installation or configuration.
Incorrect inverter, battery or system wiring attributable to the original installation.
Incorrect system configuration where the configuration formed part of the original commissioned installation and has not subsequently been altered.
Defective solar panel mounting workmanship performed by the JC Solar Panels installation team.
Installation-related earthing defects attributable to the original scope of work.
Installation workmanship that does not comply with the applicable electrical safety requirements for the work performed.
Rectification of an installation workmanship defect where JC Solar Panels confirms that the defect falls within this warranty.
Where a valid workmanship warranty claim is confirmed, JC Solar Panels will repair or rectify the defective installation workmanship at no additional labour charge to the customer.
This 5-year warranty is an additional express workmanship warranty and does not remove any rights that a consumer may have under applicable South African law.
Component and Manufacturer Warranties
The JC Solar Panels 5-Year Installation Workmanship Warranty is not a product replacement warranty.
Solar panels, inverters, batteries, monitoring devices, breakers, surge protection devices, contactors, relays, switchgear and other electrical or solar components may carry separate warranties provided by the applicable manufacturer, importer or distributor.
Manufacturer warranty periods and conditions differ between brands and products.
A failure of an inverter, battery, solar panel or electrical component does not automatically constitute an installation workmanship defect.
Where a supplied component fails, the applicable warranty claim may need to be processed according to the manufacturer’s or distributor’s testing, return, repair or replacement procedures.
JC Solar Panels may assist the customer with a valid manufacturer warranty or RMA process where the equipment was supplied by JC Solar Panels, subject to the applicable supplier and manufacturer procedures.
Nothing in these terms is intended to exclude or limit a customer’s statutory rights relating to supplied goods under applicable South African law.
Breakers, Switchgear and Electrical Component Failures
Electrical breakers, surge protection devices, isolators, contactors, relays, fuse equipment and other switchgear are physical electrical components and may fail due to circumstances unrelated to installation workmanship.
The installation warranty does not provide an automatic free replacement of a failed electrical component merely because the component was installed as part of the solar installation.
A component failure must first be assessed to determine the cause of failure.
Examples of failures that may not constitute installation workmanship defects include:
Electrical surges or transient overvoltage.
Lightning.
Abnormal utility or municipal supply conditions.
Grid voltage irregularities.
Short circuits arising outside the JC Solar Panels installation scope.
Overloading caused by changes to the customer’s electrical loads.
Water ingress not caused by JC Solar Panels’ workmanship.
Fire.
Flooding.
Rodent or pest damage.
Corrosion caused by environmental conditions.
Accidental or physical damage.
Failure due to a component manufacturing defect.
Normal deterioration or wear where applicable.
External events outside the reasonable control of JC Solar Panels.
Where an inspection confirms that the component failed because of incorrect installation by JC Solar Panels, the workmanship-related defect will be addressed in terms of this warranty.
Where the failure is a product defect, the applicable manufacturer, supplier or statutory warranty process will apply.
Surges, Lightning and External Electrical Events
JC Solar Panels cannot warrant that a solar or electrical installation will be immune from lightning, utility surges, abnormal grid conditions or other extraordinary external electrical events.
The installation of surge protection or other electrical protection devices does not constitute a guarantee that no equipment damage can occur during a severe electrical event.
Damage caused directly or indirectly by lightning, exceptional surge events, fire, flooding or other external events will not automatically be regarded as an installation workmanship defect.
The cause of the failure may need to be technically assessed.
The customer may be required to refer such damage to their insurer or the applicable component manufacturer, depending on the nature and cause of the damage.
Third-Party Work and Unauthorised Alterations
The installation warranty may be affected in respect of any fault or damage caused by a third party altering, repairing, rewiring, reconfiguring or expanding the system after commissioning.
This includes unauthorised changes to:
Inverter wiring.
Battery wiring.
Battery communication.
Inverter settings.
Firmware where the change causes or contributes to the fault.
AC distribution boards.
DC distribution boards.
Breakers or switchgear.
Current transformers or energy meters.
Solar panel strings.
MPPT configurations.
Earthing.
Changeover equipment.
Generator connections.
Auxiliary or smart load outputs.
Monitoring or communication systems.
The warranty is not automatically cancelled in its entirety merely because a third party has worked at the property.
However, JC Solar Panels will not be responsible under this workmanship warranty for a defect, failure or damage to the extent that it was caused or materially contributed to by an unauthorised third-party alteration, interference or incorrect work.
Customer-Supplied Components
Where the customer supplies their own inverter, battery, solar panels, switchgear or other equipment, JC Solar Panels’ installation warranty applies only to the installation workmanship performed by JC Solar Panels.
JC Solar Panels does not provide a manufacturer or product warranty on customer-supplied equipment.
Any product defect, compatibility problem, firmware issue, communication limitation or manufacturer warranty claim relating to customer-supplied equipment remains subject to the original supplier or manufacturer.
JC Solar Panels reserves the right to refuse to install components that are considered unsafe, incompatible, damaged or unsuitable for the proposed installation.
Pre-Existing Electrical Installations and Faults
Unless a full property electrical inspection and full electrical rectification service are specifically quoted, the solar installation scope is limited to the work described in the accepted quotation.
JC Solar Panels is not automatically responsible for pre-existing electrical defects at the property, including:
Existing defective wiring.
Existing incorrect neutral or earth arrangements.
Defective existing breakers or distribution boards.
Existing nuisance tripping.
Existing earth leakage faults.
Existing overloaded circuits.
Existing illegal electrical modifications.
Existing generator or inverter wiring.
Existing solar system defects.
Existing roof defects.
Existing water leaks.
Existing structural defects.
Where a pre-existing fault is identified, JC Solar Panels may recommend or require rectification before the solar installation can be completed or certified.
Any additional rectification work outside the accepted quotation may require a separate quotation and customer approval.
Certificate of Compliance
Where included in the agreed installation scope, a Certificate of Compliance may be issued for qualifying electrical installation work performed.
The Certificate of Compliance will relate to the electrical work covered by the applicable inspection, testing and certification process.
Unless JC Solar Panels has specifically been appointed and paid to inspect, test and certify the entire existing electrical installation, a Certificate of Compliance associated with the solar installation must not be interpreted as confirmation that every existing electrical circuit or pre-existing part of the property is free of defects.
Where existing electrical defects prevent the relevant work from being certified, these defects may first need to be rectified.
Additional electrical rectification work may require a separate quotation.
System Performance and Customer Load Requirements
JC Solar Panels will configure the system according to the agreed quotation, system design and known customer requirements at the time of installation.
The customer acknowledges that system runtime and solar production are influenced by factors including:
Electrical load.
Simultaneous appliance usage.
Battery state of charge.
Battery capacity.
Battery operating limits.
Solar irradiation.
Weather conditions.
Seasonal changes.
Panel orientation.
Shading.
Grid availability.
Inverter settings.
Equipment efficiency.
Equipment operating limitations.
Any estimate regarding battery runtime, solar production, electricity savings or overall system performance is based on the information available and reasonable assumptions at the time.
Such estimates do not constitute a guarantee of a fixed daily energy yield, fixed electricity saving or fixed number of backup hours unless a specific written performance guarantee has been expressly agreed by JC Solar Panels.
The customer is responsible for operating the system within the rated capabilities of the inverter, batteries and installed electrical equipment.
Internet, Monitoring and Third-Party Platforms
Remote monitoring applications, Wi-Fi dongles, cloud platforms and manufacturer applications may rely on:
Customer internet access.
Local Wi-Fi.
Mobile networks.
Manufacturer servers.
Third-party cloud services.
Temporary or permanent interruption of a monitoring platform does not necessarily indicate failure of the solar installation.
JC Solar Panels cannot guarantee uninterrupted operation of a third-party manufacturer cloud platform, monitoring service or internet service that is outside its control.
Roof and Solar Panel Mounting Work
JC Solar Panels will take reasonable care when performing solar panel mounting work.
The installation workmanship warranty applies to mounting defects directly attributable to JC Solar Panels’ installation work.
The warranty does not cover pre-existing roof defects, ageing roof materials, structural movement, deteriorated waterproofing, concealed defects or damage caused by subsequent third-party roof work.
Where a roof leak or mounting concern is reported, JC Solar Panels must be given a reasonable opportunity to inspect the affected area before another contractor performs remedial work, except where emergency action is reasonably required to prevent immediate damage.
Where the leak or mounting defect is confirmed to have been directly caused by JC Solar Panels’ installation workmanship, reasonable remedial installation work will be undertaken in accordance with this warranty.
Warranty Claim Process
A customer wishing to submit an installation workmanship warranty claim should contact JC Solar Panels and provide the relevant installation details.
Customers may be requested to provide:
Customer name.
Installation address.
JC Solar Panels invoice or quotation number.
Date of installation.
Description of the fault.
Photographs or videos where applicable.
Inverter error codes or alarms where applicable.
JC Solar Panels may first conduct remote troubleshooting where appropriate.
Where an on-site inspection is required, JC Solar Panels will arrange an assessment.
If the fault is confirmed to fall under the 5-Year Installation Workmanship Warranty, the relevant installation workmanship will be rectified in accordance with the warranty and applicable law.
Where the fault is confirmed to be unrelated to the original installation workmanship, an inspection, call-out, labour, travelling or repair charge may apply.
The customer will be advised of applicable charges before non-warranty repair work is undertaken.
Exclusions from the Installation Workmanship Warranty
To the extent permitted by applicable South African law, this express 5-year workmanship warranty does not cover faults or damage caused by:
Product or manufacturing defects, except where separate statutory rights apply.
Lightning or extraordinary surge events.
Fire or flooding.
Theft or vandalism.
Accidental or physical damage.
Pest or rodent damage.
Customer misuse.
System overloading.
Operation contrary to manufacturer instructions.
Unauthorised system alterations.
Third-party installation defects.
Incorrect work performed by another installer.
Customer-supplied designs or configurations implemented against JC Solar Panels’ written technical recommendation.
Unsupported equipment combinations selected by the customer against written advice.
Pre-existing electrical defects.
Pre-existing roof or structural defects.
Grid, municipal or utility supply failures.
Failure of internet or third-party cloud monitoring services.
Normal maintenance requirements.
Failure by the customer to permit reasonable inspection or rectification of a reported workmanship defect.
These exclusions apply only to the extent that the relevant excluded circumstance caused or materially contributed to the reported fault or damage.
Safety and Site Access
The customer must provide reasonable and safe access to the installation area.
Customers, occupants and other contractors must not interfere with electrical installation work while circuits, distribution boards, batteries, inverters or other electrical equipment are being installed, tested or commissioned.
JC Solar Panels or its appointed installation team may temporarily suspend work where site conditions create an unreasonable safety risk.
Any required changes to the agreed installation schedule or scope will be communicated to the customer.
Scope of Installation
JC Solar Panels’ installation obligation is limited to the items and services included in the accepted quotation and agreed scope of work.
Unless specifically quoted, the installation does not automatically include:
Full property rewiring.
Rectification of all existing electrical defects.
Replacement of existing distribution boards.
Building work.
Roof repairs.
Structural engineering.
Municipal or utility applications.
Embedded generation registration.
Internet or Wi-Fi upgrades.
Generator integration.
Smart home automation.
Non-essential load rewiring.
Additional distribution boards.
Additional cable routes.
Trenching or civil works.
Any additional work identified during the installation will be discussed with the customer and may require a separate quotation.
Warranty Remedy
Where JC Solar Panels confirms a valid defect in its installation workmanship, JC Solar Panels must be given a reasonable opportunity to inspect and remedy the defect.
Depending on the nature of the defect and subject to applicable South African law, the remedy may include:
Re-termination.
Rewiring.
Reconfiguration.
Repair of mounting workmanship.
Rectification of installation-related switchgear or protection configuration.
Reperformance of the affected installation service.
This warranty does not automatically entitle the customer to replacement of a functioning inverter, battery, solar panel or other component where the confirmed defect relates only to installation workmanship.
Where a separate component defect is identified, the applicable supplier, manufacturer or statutory warranty process may apply.
Customer Responsibilities
The customer agrees to:
Use the system responsibly and within its rated limitations.
Report faults within a reasonable period after becoming aware of them.
Avoid unauthorised alterations to the installation.
Provide accurate information regarding electrical loads and intended system use.
Permit reasonable access for warranty assessment and rectification.
Follow reasonable system operating and safety instructions.
Maintain the property and electrical installation where maintenance falls outside the solar installation scope.
South African Law and Statutory Rights
These warranty terms are governed by the laws of the Republic of South Africa.
Nothing in this warranty is intended to unlawfully exclude, restrict or waive any right or remedy that cannot legally be excluded under applicable South African consumer, electrical or occupational health and safety legislation.
Where any provision of these warranty terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will apply and the remaining warranty terms will continue to apply to the extent legally permissible.
Warranty Provider
JC Solar Panels Pty Ltd
Email: info@jcsolarpanels.co.za
Installation workmanship warranty claims must be submitted to JC Solar Panels for assessment and administration.
5-Year Solar Installation Workmanship Warranty
JC Solar Panels provides a 5-year installation workmanship warranty on qualifying solar installation services completed under an official JC Solar Panels quotation and invoice.
The warranty applies to verified installation workmanship defects and is separate from the warranties applicable to inverters, batteries, solar panels and other electrical or solar components.
Component warranties remain subject to the applicable manufacturer, importer, distributor and statutory warranty processes.
